You have 14 days to return your order under our 14 day return period policy, which starts the day after you receive the item. All items must be returned unused and unopened and in the original packaging as they were when you received them.
For a return, your item must be unused, unopened and in the same condition in which you received it. It must also be in the original packaging.
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
Once we have received and inspected your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Overdue or missing reimbursements
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially issued.
Then contact your bank. It can often take some time before a refund is issued.
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at email@example.com and send your product to: Sierra Calderona 36, Puzol, Valencia.
If the item was marked as a gift when you purchased it and sent directly to them, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when it was purchased, or if the gift sent the order to itself for delivery to you at a later date, we will send a refund to the gift and it will know about your return.
To return your product, you must send it by post to: Sierra Calderona 36, Puzol, Valencia.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for the exchanged product to reach you may vary.
If you are sending an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
You will also agree to our courier Terms of Service when you agree to ours. This includes, but is not limited to, their common practices, what the courier does when they cannot deliver directly to you.