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Shipping Policy

CONDITIONS OF SHIPMENT

At Bovē Health we have several shipping options, although we always ship via the logistics company MRW for companies. To find out exactly how much your shipment will cost, please note that this will depend on several factors: the destination, the selected delivery time, the amount of the purchase and the weight of the shipment.
Please note that in order for delivery times to be met, you must place your order before the established cut-off time (13:00h).
After this cut-off time, the order will be processed the next day, as we are unable to deliver it to the transport company.
All our orders will start to be prepared immediately as long as it is not a customised order or the product is not in stock.
Whenever you place an order at https://bovehealth.com we will inform you by email or SMS of its status and tracking. We will also monitor the delivery and contact you if there are any problems.

DELIVERY TIME

As transport companies only work from Monday to Friday, parcels will not be delivered on weekends or public holidays. Depending on the shipping method selected, shipments take between 24-48 hours to be delivered.
In addition, when we give you approximate delivery dates, we do not take into account whether it is a local or regional holiday at the destination; we only consider national and local holidays at origin.
We cannot guarantee a delivery time. Transport companies will be able to deliver during the agreed day before 20:00. However, an approximate time may be indicated, which the company will try to meet, but is not obliged to do so. If you cannot be reached, the transport company will try a second delivery agreed with you. If after the second attempt you are not located, your package will be returned to our warehouse, in which case you will lose the right to a refund of the amount paid for the shipment.
All orders are handled and shipped from our warehouse in Valencia or Barcelona. Orders will be processed within 24 working hours from the date of the order and will be shipped the next day after the processing day in case it was done after the cut-off time.

SHIPPING COSTS

Iberian Peninsula:
Rest of the world:
The prices shown on our site are tax free, which means that you may have to pay duties and taxes once you receive your order in case of delivery outside the European Union.
Import taxes, duties and related customs duties may be charged once your order reaches its final destination, and are determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For more details on charges, please contact your local customs office.

LIABILITY FOR DEADLINES AND CARRIER

Delivery times are approximate and cannot be taken as a guarantee, although we generally deliver a 90% of orders within 24/48 hours. In exceptional cases, we reserve the right to change the transport company with which we will send you the package, but always maintaining the transit times.
The responsibility of https://bovehealth.com is limited in cases of force majeure (strikes, adverse weather conditions preventing normal traffic by land, sea or air, etc.). In these cases, orders will be delivered as soon as possible, and the deadlines indicated above will not apply.
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