I. IDENTIFICATION

Proprietor: Dermo Biotech S.L.
Registered office: Calle Sierra Calderona 36, Puzol, Valencia
VAT NUMBER: B05321294
E-mail: info@bovehealth.com

II. INFORMATION

By means of this Privacy Policy, the user (hereinafter, the "User") is unequivocally informed that the personal data provided through the website https://www.bovehealth.com (hereinafter, the "Website" or the "Web"), as well as (ii) similar environments such as contact forms or e-mails, will be processed by Dermo Biotech SL in accordance with the provisions of this Privacy Policy.

The User should carefully read this Privacy Policy, which has been written in a clear and simple manner to facilitate its understanding.

III. OBLIGATION TO PROVIDE PERSONAL DATA

The data requested in the forms on the Website are generally obligatory (unless otherwise specified in the required field) in order to fulfil the purposes for which they are being collected.

Therefore, if they are not provided or are not provided correctly, Dermo Biotech SL will not be able to provide its services properly, and will not be liable for any damages resulting from this.

IV. PERSONAL DATA COLLECTED ON THE WEBSITE

The personal data that may be collected by Dermo Biotech SL on the Website or its forms are the following:

Telephone number;
Name and surname;
E-mail;
Full personal mailing address

V. PURPOSE OF USER DATA PROCESSING BY Dermo Biotech SL:

The personal data provided through the Website will be processed by Dermo Biotech SL for the following purposes:

Identification and Onboarding of Users for the provision of services: To be able to identify the User so that he/she can access the services provided on the Website, as well as the data necessary to be able to carry them out.

Respond to the issues raised in the contact forms and e-mail: Manage, process and respond to the User's requests, applications, incidents or queries.
Attending to the exercise of Users' rights: Processing, analysing, replying to and, where appropriate, executing the exercise of rights requested by the User in accordance with the provisions of this Privacy Policy.

Carrying out quality and satisfaction surveys: Carrying out consultations with Users regarding the quality and their satisfaction with the services provided by Dermo Biotech SL. Analysis of the reports and statistics obtained from Users' responses.
Sending of commercial communications: Sending of commercial communications by telematic or conventional means about Dermo Biotech SL.

Management of the contracting of products and services: To manage the acquisition of products and services offered by Dermo Biotech SL through the Website.

VI. LEGITIMATE BASIS FOR THE PROCESSING OF USER DATA BY Dermo Biotech SL.

The legitimacy of the processing of the User's personal data will be the following:

Identification and Onboarding of Users for the provision of services: The processing of data derived from this purpose is the fulfilment of the contractual relationship at the request of the User of pre-contractual measures, as well as on certain occasions for the fulfilment of a legal obligation when so provided by the applicable regulations.

Responding to questions raised in the contact forms: The processing of data derived from this purpose is the fulfilment of the contractual relationship at the request of the User of pre-contractual measures.

To attend to the exercise of Users' rights: All processing derived from this purpose will be based on the fulfilment of legal obligations, in accordance with the provisions of the applicable regulations on data protection.

Conducting quality and satisfaction surveys: The processing derived from the carrying out of quality and satisfaction surveys will be based on the legitimate interest, recognised to the data controller by the regulations. This legitimate interest is based on being able to offer Users the services of Dermo Biotech SL, both on the Website with the highest quality and best possible experience for the User.

Sending of commercial communications: The processing derived from this purpose will be based on the legitimacy of consent, recognised to the data controller by the regulations.

6.6. Management of contracting products and services

The data processing derived from this purpose will be based on the fulfilment of the contractual relationship at the request of the User, recognised to the data controller by the regulations.

Dermo Biotech SL will use the data for the performance of the contract between the Parties.

Users have the right to object to the processing of their personal data for the purpose of sending personalised commercial communications, at any time and free of charge. The user may express this opposition by clicking on the link provided to unsubscribe from commercial communications or by sending an e-mail to the following address: INFO@BOVEHEALTH.COM

Likewise, in the event that the User gives his/her consent for Dermo Biotech SL to process his/her data for any purpose additional to those mentioned in this Privacy Policy, the User will be duly informed of said processing and will be entitled to revoke said consent by contacting Dermo Biotech SL at the following e-mail address: info@bovehealth.com

VII. TO WHOM WILL USER DATA BE SHARED?

The User's data may be communicated to:

Public administrations in the cases provided for by law.
Courts and tribunals in the cases provided for by law.
The State Security Forces and Corps in the cases provided for by law.
Companies that are part of the Dermo Biotech SL group for internal administrative purposes.
The companies with whom Dermo Biotech SL carries out commercial transactions, provided that the processing is necessary for the proper completion of the transaction and guarantees, where appropriate, the continuity of the services offered to the Users.

VIII. INTERNATIONAL DATA TRANSFERS

Dermo Biotech SL has no intention of transferring Users' personal data to a third country or international organisation. However, in the event that this were the case, Users would be expressly informed of this circumstance, indicating the existence or absence of an adequacy decision by the European Commission, or, of the appropriate guarantees and the means to obtain a copy of these.

IX. DATA RETENTION

The User's data will be kept for the following periods:

Identification and Onboarding of Users for the provision of services will be kept for the period necessary for the provision of services from the Website at the request of the User and, once these have been completed, for the period of limitation of legal actions arising from the aforementioned provision of services.

Data provided through contact forms will be kept for the period necessary to process and reply to your request and, once this period has expired, for the period of limitation of the legal actions derived from the aforementioned request.

Data used to attend to the exercise of Users' rights will be kept for the period necessary to carry out the right requested by the User and, once this right has been fulfilled, will be kept until the statute of limitations of any liabilities arising from this processing has expired.
Carrying out quality and satisfaction surveys, will be kept for as long as necessary to provide the services to the Users and until the User objects or until they are no longer necessary to fulfil the established purpose and any liabilities arising from the provision of the services have expired.

Data used for sending commercial communications will be processed until the User opposes or revokes their consent.

In any case, Dermo Biotech SL will duly block the personal data of the Users, not having access to the same at the moment in which they are no longer necessary to comply with the purpose for which they were collected, only being processed in the event that this is required by the competent judicial or administrative authority in the cases expressly established in the Law.

X. USER LIABILITY:

The User:

You guarantee that you are over eighteen (18) years of age and that the data you provide to Dermo Biotech SL are true, accurate, complete and up to date. For these purposes, the User is responsible for the veracity of all the data he/she provides and will keep the information provided suitably updated, so that it corresponds to his/her real situation.
You warrant that you have informed the third parties from whom you provide your data, if you do so, of the aspects contained in this document. Likewise, you guarantee that you have obtained their authorisation to provide their data to Dermo Biotech for the aforementioned purposes.
You will be liable for any false or inaccurate information you provide through the Website and for any damages, direct or indirect, that this may cause to Dermo Biotech SL or to third parties.

XI. EXERCISE OF RIGHTS

The User may send a letter to Dermo Biotech SL, to the address indicated in the heading of this Privacy Policy, or by e-mail to the address: info@bovehealth.com attaching a photocopy of his/her identity document, at any time and free of charge, in order to:

To revoke consents granted.
Obtain confirmation as to whether or not Dermo Biotech SL is processing personal data concerning the User.
Access your personal data.
Rectify inaccurate or incomplete data.
Request the deletion of your data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
Obtain from Dermo Biotech SL the limitation of data processing when any of the conditions foreseen in the data protection regulations are fulfilled.
Request the portability of the data provided by the User in those cases provided for in the regulations.

XII. SECURITY MEASURES

Dermo Biotech SL will treat the User's data at all times in an absolutely confidential manner and will keep the mandatory duty of secrecy with regard to the same, in accordance with the provisions of the applicable regulations, adopting for this purpose the necessary technical and organisational measures to guarantee the security of your data and prevent its alteration, loss, unauthorised processing or access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed.

XIII. CHANGES

Dermo Biotech SL reserves the right to revise its Privacy Policy at any time it deems appropriate, in which case it will be communicated to Users. For this reason, please check this privacy statement regularly to read the most recent version of Dermo biotech sl's Privacy Policy.

XIV. ACCEPTANCE, CONSENT AND UNDERSTANDING

The User declares to have been informed of the conditions on personal data protection, accepting and understanding the content of this Privacy Policy. Otherwise, please do not accept the Privacy Policy and/or do not use the Website.

XV. KLARNA

"In order to offer you Klarna's payment methods, at the time of payment, we may transmit to Klarna during the checkout process your personal data included in the contact form and order details, so that Klarna can assess whether you qualify for access to its payment methods and to adapt these payment methods to your profile. Your personal data is processed in accordance with Klarna's privacy policy".